i have an old ipad that belonged to my mom, i cannot connect to Apple ID because “verification failed”. I’m trying to do a factory reset on it because it’s mine now and i wanna get it working again, but i have to enter a “restrictions passcode” that no one remembers.
i’m currently trying to restore it by hooking it up to a mac but it just keeps flashing the battery charging symbol and saying “trust this device”. the message quickly goes away and comes back, and i cannot click “yes”.
As much as I hate apple. I give them mad props on the ability to lock a device. There should* be a way to hard reset the device. Check Google. Otherwise do what was suggested and give apple a call.
Log into iCloud.com with the account that was on that iPad. Go to find my and remove the device from the account. Put the device in DFU mode(google the procedure for that model). Hook it up to your Mac and restore it from finder
sadly, someone threw away the password book and no one knows the old account’s password. i’m trying to restore it via iTunes but it keeps flashing the “trust this device” and going away so i can’t click it
Did you try to reset the Appleid password?
I could try, I believe we have a computer with that Apple ID.
You’ll probably have to reach out to Apple Support and explain the situation.
it currently works just like an old ipad rn (so newer sites don’t work), i plugged it into the computer where the ipad did work, sending it into recovery mode.
(dad didn’t want me to restore it so i just put it into recovery mode and he was able to factory reset it and now everything works fine so i believe it had a virus.)
